If you receive a damaged item, here's what you can do:
- Create an Unboxing Video: Within 12 hours of delivery, consider creating a short unboxing video of the received item.
- Email Us: Share the unboxing video with us via email at (artisthubai@artechnoinnovations.com).
- Our Evaluation: Our team will carefully review the video to assess the damage.
- Replacement: If the video confirms damage during transit, we will promptly arrange for a replacement.
Please note that our policy exclusively covers replacements for damaged products; we do not facilitate returns.
Your satisfaction matters to us, and we appreciate your understanding and cooperation.
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