Last Updated: 30-March-2024
Our Shipping Policy
All our orders through the site happen through pre-paid format.
Delivery Time: You can expect a delivery time of 7 working days for domestic orders & 15-20 days for internaltional deliveries from the day you place the order. However during unfortunate circumstances or unavoidable delays, the delivery time can be exceeded.
Contact Us: You can contact us at +917350100549 (We are available through WhatsApp) or artisthubai@artechnoinnovations.com
Our Return Policy
If you receive a damaged item, here’s what you can do:
- Create an Unboxing Video: Within 12 hours of delivery, consider creating a short unboxing video of the received item.
- Email Us: Share the unboxing video with us via email at artisthubai@artechnoinnovations.com
- Our Evaluation: Our team will carefully review the video to assess the damage.
- Replacement: If the video confirms damage during transit, we will promptly arrange for a replacement.
Cancellation, Return & Refund Policy
Orders may be cancelled only within 2 days (48 hours) of order placement.
After this period, cancellations will not be accepted under any circumstances.
To request a cancellation within the eligible timeframe, customers must contact us with their order details. Cancellation requests received after 48 hours from the time of order placement will be declined.
We reserve the right to process cancellations only if the order has not yet been shipped or processed.
Please note that our policy exclusively covers replacements for damaged products within 5-7 working days; we do not facilitate returns or refund.
Your satisfaction matters to us, and we appreciate your understanding and cooperation.